How to delete your data

How to ask

1. Send an email to j.fontanella@fontanella-tech.com with the subject "Delete my WhatsApp data".
2. Include the WhatsApp phone number, with its country code, and the name of the clinic or clinics you wrote to, if you know them.
3. To protect you, we may ask you to confirm that the number is yours before we act.

What we do

• We delete the messages to and from your number that are on our communication server, and the records of messages sent to it.
• We put your number on a do-not-contact list, so that no clinic can message you through our service, and we keep only that entry so that it keeps working.
• We ask every clinic that lists your number to remove it from its contact list.

We complete the request within 30 days and tell you when it is done. Most messages on our communication server are already deleted automatically within about 7 to 30 days, as our Privacy Policy explains.

What stays

• Your clinic's record. Your clinic keeps its own record of your conversation as part of your medical record, under the rules that apply to it. To ask for that copy to be changed or deleted, contact your clinic directly.
• Activity records. The protected, encrypted history our system keeps for security and legal obligations, described in our Privacy Policy, is kept for its stated period. It still shows your number and who changed its consent, for up to 6 years, but not the content of your messages.
• Backups. Encrypted backup copies are replaced within 40 days and are restored only to recover from a failure.
• WhatsApp. Messages kept by WhatsApp itself are governed by WhatsApp's own terms.

Stop messages without deleting anything

You can stop receiving messages at any time by telling the clinic, or by blocking its number in WhatsApp.